Half-Day Workshop (4 hours)

Inside sales is like speed dating. You only have a few minutes to determine if there is sufficient compatibility and interest to go forward.

The Inside Sales Rep has only so much time to engage with a prospect. And once that initial engagement has ended it becomes more challenging to reconnect and close.

This half day workshop is designed to show inside sales reps how to maximize a short sales cycle with powerful opening sales conversations, meaningful needs development strategies and strong objection handling techniques to close on the very first call.

Separated into three parts this highly customized and interactive workshop will go through the complete sales cycle from opening sales conversation to close using proven real life examples of customer interactions that lead to higher close ratios.

Diane Ciotta has worked with sales professionals for over 3 decades, showing them how to improve results with better customer interactions and tools that turn prospects into long term clients as well as a source for new business through referrals.


Attendees will learn to:

  • Initiate powerful sales conversations with prospects
  • Use active listening as a means to understand customer needs
  • Overcome objections and deliver strong proposals quickly